We want you to be completely satisfied with your purchase. With this particular product, you will receive a proof of your Wedding Logo Design to review before you are ever committed to the order. If for whatever reason, we cannot satisfy your needs after you have placed the order, but before you have approved the proof, we will refund your order in full. Once you have approved the proof and have received your final files via email, we cannot refund the purchase. We do guarantee though that we will supply the necessary files for you to be able to use the logo in any graphics software program. If none of our standard files that are sent work for your particular software, we will work with you to make sure that the needed file type is sent. Please feel free to contact us at 1-877-292-0646 with any questions you may have.